CLICK ONE OF THESE BUTTONS FOR DIRECT VIDEO CONNECTION TO YOUR TELEHEALTH DOCTOR

HOW TO DO A REMOTE CONSULTATION

TELEHEALTH VIA VIDEO

Telehealth consultations are face to face video consultations with your doctor.

THE PROCESS:

You need a smartphone, tablet or notebook computer with a built-in front camera or a desktop computer with a webcam, and an internet connection:

  • BOOK When making a booking by phoning or online, you may choose or be directed by staff to make a telehealth booking. This is appropriate for any consultation where a hands on examination is not essential. It is essential that your email address is active.
  • PREPARE Before your first telehealth consultation it is a good idea to allow fifteen minutes to get the connection sorted out. Most connections simply use the latest Chrome or Safari browsers or if these are not available on your mobile device use the buttons below the get the Coviu mobile app for your device.
  • ARRIVE When your appointment is due you can either click on your doctors room link above or wait for your doctor to send an email invitation to their online consulting room.
  • Once connected the consultation proceeds as normal. Prescriptions will usually be faxed, posted or both. They cannot be emailed yet.
  • The doctor will bulk-bill eligible consultations (see below) or you will be need to pay by credit card if not eligible.

Mobile apps for Coviu

TELEPHONE CONSULTATIONS

Telephone consultations are simply a medical phone call with your doctor.

THE PROCESS:

  • BOOK When making a booking by phoning or online, you may choose or be directed by staff to make a booking for a telephone consultation. You may also be directed to a telephone consultation if ringing for results or requesting a prescription. This is appropriate for any consultation where a hands on examination is not essential.
  • CHECK It is essential that our records for your telephone numbers are accurate, that you specify which number to call. Make sure that your phone is charged and with you at the time of your appointment.
  • BE READY Your doctor will ring your at the time of your appointment. Please be patient as doctors can be delayed despite their best attempts to run on time.
  • Once you answer the consultation proceeds as normal. Prescriptions will usually be faxed, posted or both. They cannot be emailed yet.
  • The doctor will bulk-bill eligible consultations or you will be need to pay by credit card if not eligible.

BILLING INFORMATION

The clinic will be returning to our usual billing practices for telehealth and phone consultations from Monday 13th April. These services will still be bulk-billed where it is a legislative requirement or at the doctor's discretion. It is a legislative requirement that the service must be bulk-billed where the service is provided to a concessional or vulnerable patient or a child under 16 at the time the service is provided.

ELIGIBILITY DETAILS

From Monday 13 April 2020: The clinic will be returning to our usual billing practices for telehealth and phone consultations. These services will still be bulk-billed where it is a legislative requirement or at the doctor's discretion. It is a legislative requirement that the service must be bulk-billed where the service is provided to a concessional or vulnerable patient or a child under 16 at the time the service is provided.

From Monday 30 March 2020:
All Telehealth and Phone consultations can be bulk-billed as part of the response to the COVID-19 pandemic.

Before Monday 30 March 2020:
Vulnerable/isolated patients are those where at least one of the following apply:
(a) the person has been diagnosed with COVID-19 virus but who is not a patient of a hospital; or
(b) the person has been required to isolate themselves in quarantine in accordance with home isolation guidance issued by Australian Health Protection Principal Committee (AHPPC); or
(c) the person is considered more susceptible to the COVID-19 virus being a person who is:

(i) at least 70 years old; or
(ii) at least 50 years old and is of Aboriginal or Torres Strait Islander descent; or
(iii) is pregnant; or
(iv) is a parent of a child under 12 months; or
(v) is already under treatment for chronic health conditions or is immune compromised; or
(d) the person meets the current national triage protocol criteria for suspected COVID-19 infection.

PRESCRIPTIONS FOR DRUGS OF DEPENDENCE (S8 AND BENZODIAZEPINES), SLEEP MEDICATIONS OR PAIN MEDICATIONS WILL NOT BE GIVEN IN TELEHEALTH OR PHONE CONSULTATIONS OTHER THAN IN EXCEPTIONAL CIRCUMSTANCES FOR EXISTING PATIENTS OF THE PRACTICE.